Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Liv+ apps and website (the "Service"), operated by Achyuta Software Solutions, a sole proprietorship of Lavanya Bodapatla, ("Liv+", "we", "us"). By using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Who can use Liv+

You must be 18 or older and authorised to manage or reside in the hostel/PG in question. Owners are responsible for what their staff do under staff accounts.

2. Accounts and roles

There are three roles: owner, staff and tenant. Sign in is by mobile number and a one-time code. Each account may hold one active session at a time; signing in on a new device signs the previous device out. Keep your device and number secure.

3. What Liv+ does — and does not do — with rent

Liv+ is management software. It creates rent bills, sends reminders, and opens your tenant's UPI app pre-filled to pay your UPI ID. Rent money moves directly from the tenant to the owner's bank account. Liv+ is not a payment gateway or intermediary, does not collect, hold or route rent, and takes no commission on rent. Liv+ is not responsible for disputes about rent amounts, refunds, deposits or payments between an owner and a tenant. You are responsible for entering your correct UPI ID.

4. Owner responsibilities

You agree to enter accurate information, to collect your tenants' consent before adding their data, to use the Service lawfully, and to comply with local hostel/PG regulations. You are the data fiduciary for your tenants' data (see our Privacy Policy).

5. Subscription and billing

Paid plans are sold and billed by the app store you installed Liv+ from — the Apple App Store or Google Play — and are priced by the number of beds across all the hostels you run, on one plan. The price you see in the app is the store's own price for your country and already includes any tax the store collects. Liv+ does not take your payment directly and never holds your card, bank or UPI details for it.

Every account starts with a free trial with no payment required. Plans renew automatically until you cancel, and you cancel in your App Store or Google Play subscription settings. Moving to a bigger plan applies immediately with the store charging the difference; moving to a smaller plan applies at your next renewal. We do not issue refunds — see our Refund & Cancellation Policy.

6. Free trial

The trial gives full access for 30 days. If you do not subscribe by the end of the trial, your account moves to a limited state (below). No charge is made unless you choose a plan and set up payment.

7. If a payment fails or the trial ends

If a renewal payment fails, the store tells you and keeps trying to collect, and your account carries on working normally while it does. If the store cannot collect, your account becomes view-only for one day and is then paused.

Paused does not mean deleted. You remain signed in, you can still open the app and export your data at any time, and full access returns as soon as a payment succeeds. Your data is retained throughout, per our Privacy Policy.

8. Acceptable use

You agree not to use the Service unlawfully, to store or share content that infringes others' rights, to attempt to breach security or access others' data, or to misuse tenant personal data. We may suspend accounts that break these Terms.

9. Intellectual property

The Liv+ apps, website, brand and content are owned by Liv+. Your data remains yours; you grant us the limited rights needed to operate the Service for you.

10. Third-party services

The Service relies on third parties (for example Razorpay, Supabase, Google Firebase). Their terms also apply to those parts of the Service, and we are not liable for their acts or outages.

11. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted or error-free operation, and we are not responsible for owner–tenant disputes or for money handled outside the Service.

12. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim is limited to the subscription fees you paid to us in the 12 months before the claim. We are not liable for indirect or consequential losses.

13. Indemnity

You agree to indemnify Liv+ against claims arising from your misuse of the Service or your handling of tenant data in breach of law or these Terms.

14. Termination

You may stop using the Service and delete your account at any time. We may suspend or end access for breach of these Terms. On termination you may export your data within a reasonable window, after which it is deleted per our Privacy Policy.

15. Governing law and disputes

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of Hyderabad.

16. Changes

We may update these Terms and will change the "last updated" date above. Continued use after an update means you accept the revised Terms.

17. Contact

Achyuta Software Solutions
Email: support@livplus.app
Address: Achyuta Software Solutions, LIG-153, Road No. 2, KPHB Colony, Kukatpally, Hyderabad, Telangana 500072, India